SHIPPING INFORMATION

Shipping Time

In-stock orders typically leave our warehouse within 24-48 hours. We will send you a confirmation email with tracking information when your item ships. Once you get this email, you should expect to see your package within 5-7 business days.

Carrier

We use UPS ground for all packages, and freight ship larger boxes that UPS cannot deliver. For this reason, we are not able to ship to any PO Box addresses. 

Items Not Received

In the rare event that you do not receive an item that is marked as “delivered,” please email us at leerd2c@truckgroup.com so we can either locate the item or send you a new one.

Damaged Items

If your order arrives damaged, please email us at leerd2c@truckgroup.com. We will arrange to pick up and ship a new item as soon as possible.

 

 

RETURN INFORMATION

If you need to return or exchange an item you ordered on the LeerTonneaus.com website, please follow these steps:

1.  Send an email to "leerd2c@truckgroup.com" and include your name, order number, and reason for return/exchange.

2.  We'll send you a Return Goods Authorization (RGA) along with instructions on how to send the item back to us.

3.  Package and ship the product back to us, including all items and parts. 

4.  Once we receive the return, we'll will either issue you a refund or send a new item.  Please allow up to seven (7) days to see the refund applied to your original payment method. 

 

Restocking Fees

Returns: 

  • $50 restocking fee

Exchanges: 

  • $25 restocking fee

 

Note:  If the reason for return or exchange is due to an error made by LeerTonneaus.com, the customer does not pay additional fees. 

 

Examples for no-fee Returns

 

Damaged product

Although it's rare, sometimes items can arrive with damaged packaging.  If that's the case, let us know right away and we'll replace it. 

Defective product

If you receive a defective item, let us know and we'll replace it. 

Incorrect product

If you receive an incorrect item, or if we guaranteed fitment and the item does not fit your truck, we'll replace it. 

 

Ineligible items

 

The following items are not eligible to be returned:

  • Freight shipments
  • Items that were delivered more than 30 days ago
  • Installed items
  • Modified items (drilled or altered in any way)

 

 

Warranty Information

 

1.  Email LEER customer service at leerd2c@truckgroup.com.  We will ask for information including part number, serial number, and order number.

2.  Confirmation and processing:  We will verify the purchase and determine if the item is under warranty. If so, we will process a return and resolve any issues.

 

 

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